Quick Answer: Which of the following is the most effective technique to use when making a claim?

What is the most effective technique to use when making a claim?

Lay out a logical explanation of the claim. Threaten to take your business elsewhere. Let the recipient decide what action should be taken. Lay out a logical explanation of the claim.

Which of the following is an effective strategy for responding to inquiries?

One of the most important strategies for responding to inquiries is to set off each question so your readers can quickly identify responses to particular questions. If the order is important, use numbered lists. Otherwise, use bullets.

Which step is most important in planning routine messages?

The most important planning step is message structuring. Since routine messages are so common and your readers are likely overloaded with so many other messages and tasks, your primary challenge is to make sure your readers pay attention.

When making claims or requesting adjustments what should be included in the opening?

This preview shows page 3 – 5 out of 22 pages. Explanation: C) When you’re making a claim or requesting an adjustment, open with a statement of the problem; then, provide specific details in the body, and present facts honestly and clearly.

What makes a claim strong?

A strong claim takes a stand. A strong claim justifies/promotes discussion. A strong claim expresses one main idea. A strong claim is specific.

How do you write a defensible claim?

What Is a Main Claim Statement:

  1. A claim must be arguable but stated as a fact. It must be debatable with inquiry and evidence; it is not a personal opinion or feeling.
  2. A claim defines your writing’s goals, direction, and scope.
  3. A good claim is specific and asserts a focused argument.
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What is the main challenge that authors of routine messages have to overcome?

What is the main challenge that authors of routine messages have to overcome? Finding enough facts to write a routine message is difficult. Readers receive so many routine messages that it is hard to catch their attention.

Which components should be included in an effective message of appreciation?

Which components should be included in an effective message of appreciation? a brief rationale. an expression of thanks. a statement of goodwill.

Which element is particularly important for an apology?

Across two studies Lewicki and colleagues found that the most compelling apologies include six distinct elements: Expression of regret. Explanation of what went wrong. Acknowledgment of responsibility.

What is the most important goal of a routine business message?

One primary goal for routine requests is to retain goodwill with the recipient. involved providing guidelines for how employees should communicate and cooperate with one another.

Which of the following is a step in the planning stage of a routine or positive message?

Which of the following is a step in planning a routine or positive message? Analyze the situation. The close of routine and positive messages explains what the audience should do next and how it will benefit them.

What is the primary challenge in developing routine messages?

What is the primary challenge in developing routine messages? Making sure that your readers pay attention.

What are three of the five characteristics goodwill messages should have?

You can achieve effective communication with associates and clients by implementing just five main characteristics.

  • Courteousness and Conversational Tone.
  • Conciseness.
  • Correctness and Accuracy.
  • Clarity and Precision.
  • Concreteness.
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What is Adjustment message?

What is an adjustment message? An adjustment message is a favorable response to a claim. For example, when a company favorably responds to a customers desire to replace merchandise, refund money, extend discounts, extending discounts, send.

What is the best advice for writing the body of a routine request message?

What is the best advice for writing the body of a routine request message? Remember that the quality of the information obtained from the request depends on the clarity of your inquiry.

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